Refund and Cancellation Policy

Last updated: 8 September 2026

We want Poker Tiling Manager to work as described. This policy is additional to any consumer rights that apply where you live.

1. Cancel at any time

You may cancel your monthly subscription at any time through the secure Stripe customer portal. You can also email support@pokertilingmanager.com from the address used at checkout. New subscriptions include a 3-day free trial with payment details required. Cancel through the portal before the trial ends to avoid the first subscription charge; a cancelled trial ends at its scheduled trial end. After the trial, cancellation stops future renewals and normally takes effect at the end of your current paid billing period, so you can continue using the software until then.

2. Fourteen-day refund window

You may request a refund of your first subscription payment within 14 days of your first subscription payment. Please include the subscription email, payment date, and a short explanation so we can identify and improve any product issue. Renewals are generally non-refundable after the new billing period begins unless required by law or agreed because of a product fault.

3. Faulty or misdescribed software

If the software is faulty, materially different from its description, or cannot perform its core table-tiling function on a supported Windows system and supported poker client, contact us. We may first offer reasonable troubleshooting or an update; this does not reduce rights or remedies that cannot legally be excluded.

4. How refunds work

Approved refunds are returned through the original payment method. Processing time after approval depends on Stripe and your bank. Access associated with a fully refunded subscription period may be revoked when the refund is issued.

5. Exclusions

We may decline requests involving abuse, fraud, repeated subscriptions and refunds, account sharing, unsupported systems, or use contrary to a poker client’s rules. These exclusions do not affect mandatory consumer rights.

6. Contact

Use the Stripe customer portal for self-service cancellation. Send refund requests or requests for help to support@pokertilingmanager.com.