Support

Last updated: 12 August 2026

Support is available by email at support@pokertilingmanager.com. We aim to reply within three UK business days, although client-wide updates or complex compatibility issues may take longer.

1. What to include

Write from your subscription email where possible and include your Windows version, Poker Tiling Manager version, affected poker client and client version, what you expected, what happened, and the steps needed to reproduce it.

2. Safe diagnostic information

Screenshots are helpful if they do not expose private table information. Do not send passwords, full card details, licence tokens, private keys, hand histories, or other players’ personal information.

3. Supported help

We support installation, sign-in, subscription activation, legitimate device resets, layout configuration, supported-client detection, and reproducible table-positioning problems.

4. Compatibility

Poker clients and Windows may change independently. We test and update compatibility where practical, but cannot promise uninterrupted support for every third-party client release or configuration.

5. Account actions

Cancellations and refunds follow the Refund and Cancellation Policy. Device replacements follow the Device Reset Policy. Privacy requests follow the Privacy Notice.